Refund policy
Acawood Lifetime Guarantee & Refund Policy
Last updated: September 27, 2026
At Acawood, your satisfaction is our priority. Every Acawood product is backed by our Lifetime Guarantee.
- First 7 Days Damaged or wrong item Full refund or free replacement
- First 90 Days Changed your mind Money back
- Lifetime Cracks, splits, or breaks Free replacement
1Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or incorrect, you are eligible for a full refund or free replacement.
Please contact us at support@acawood.com within 7 days of delivery and provide photos of the issue.
Refunds or replacements will be processed once we verify the problem. In most cases there is no need to ship the product back.
2First 90 Days: Money-Back Guarantee
If you are not completely satisfied for any reason, contact us within 90 days of receiving your order for a refund.
Physical returns require shipping back to our facility at the customer's expense. Before you ship anything, email us first: we are often able to offer alternative solutions that save you time and money.
Returned items must be in original condition.
3After 90 Days: Lifetime Replacement Guarantee
Your Acawood products are covered against cracking, splitting, or breaking under normal kitchen use for as long as you own them.
If this happens, we will replace the affected item(s) free of charge.
If the original item is no longer available, we will replace it with a comparable current product or issue store credit of equal value.
Each order is eligible for one guarantee claim. Once a claim has been used, that order is no longer eligible for further claims.
To make a claim, email support@acawood.com with your order number and photos of the issue.
The guarantee does not cover normal cosmetic wear (color changes, minor surface marks, or the natural darkening of wood over time) or damage from dishwashers, prolonged soaking, microwaves, ovens, or misuse.
4Refund Method
Refunds are issued to your original payment method.
Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.
5Not Covered
- Orders with incorrect shipping addresses provided by the customer
- Refund requests made after 90 days from delivery (replacement remains available under the Lifetime Guarantee)
- Items not returned in original condition, where a physical return is required
- Claims on orders where a guarantee claim has already been used
- Damage caused by dishwashers, prolonged soaking, microwaves, ovens, or use outside normal kitchen conditions
6Contact Us
Email
support@acawood.com