Terms of service

Terms of Service

Last updated: September 27, 2026

Welcome to Acawood! By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site.

1General

This website is operated by {{LEGAL_ENTITY}}, doing business as Acawood. Throughout the site, the terms "we," "us," and "our" refer to Acawood. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including additional policies referenced here (Privacy Policy, Refund Policy, Shipping Policy).

2Eligibility

By using this site, you confirm that you are at least 18 years old, or you have parental or guardian consent, and that you will provide accurate and current information when making a purchase.

3Products & Services

We make every effort to display product descriptions and images as accurately as possible, but we cannot guarantee that your device's display of colors will be exact. Acacia is a natural material, so grain pattern and color vary from piece to piece.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction. All descriptions of products or pricing are subject to change at any time without notice.

4Product Care & Safety

IMPORTANT: Please read this section carefully before purchasing.

Acawood products are kitchen utensils made from natural wood. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

To keep your utensils in good condition, hand wash with warm water and mild soap and dry them promptly. Do not put them in a dishwasher, do not leave them soaking in water, and do not place them in a microwave or oven. Damage caused by any of these is not covered by our guarantee.

Wooden utensils can develop splinters if they are damaged or heavily worn. Stop using any piece that has cracked or splintered and contact us for a replacement under our Lifetime Guarantee.

5Orders & Payments

All purchases must be paid in full at checkout. We accept major payment methods through trusted third-party processors (Shopify Payments, PayPal, and others). You agree to provide accurate billing and shipping information. If information provided is inaccurate, we are not responsible for delays or delivery issues.

6Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy. Delivery times may vary based on location, carrier, and external factors beyond our control.

7Returns & Refunds

Our Refund Policy applies to all purchases. Please review it carefully before buying.

8Prohibited Uses

You agree not to use our site or products for:

  • Any unlawful purpose
  • Violating any laws, rules, or regulations
  • Uploading viruses or malicious code
  • Interfering with the security or functionality of our website

9Limitation of Liability

Acawood is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to injuries or property damage. To the maximum extent permitted by law, {{LEGAL_ENTITY}} shall not be liable for any injury, illness, or damage that occurs while using our products, including damage to cookware or other kitchen equipment. You assume all risk associated with the use of the product. Our liability is limited to the amount paid for the product.

10Indemnification

You agree to indemnify and hold harmless Acawood, its affiliates, and employees from any claims or demands made by third parties due to your breach of these Terms or any injury, loss, or damage arising from your use of our products.

11Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of {{STATE}}, United States.

12Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Updates will be posted on this page, and it is your responsibility to review them periodically.

13Contact Us

Email
support@acawood.com